1. RESERVATION POLICY:

• Our standard check-in time is 1400hrs and check-out time is 1200hrs. For early arrivals, rooms are guaranteed (immediate check-in) if booked from the night before (pre-booked)
• Check out time is 1200 hours. Late check out subject to availability. If room is available then half day charge for check-out after 12 noon and before 1600hrs and full day charge for check out after 1600hrs
• Reservation would only be guaranteed on the basis of a valid credit card or cash deposit.
• Any stay extension should be requested in advance and approval is based upon availability
• No shows and early check-outs will be charged one night’s room rate to the credit card used to guarantee the reservation if cancellation or early check out message is not communicated before 48 hours of the arrival date
• Requests for specific bed types and smoking preferences will be accommodated, based on availability on arrival at the hotel.

Pet Policy:

Pets are not allowed in the hotel except The Midori by Lakeshore.

Smoking Policy:

Designated smoking rooms are available on specific floors based on availability.

2. GROUPS/CONFERENCE: Release of Accommodation

• In case there is any no-show or cancellation/amendment of the conference/group (in part or full), within 15 days or less from the date of check in, a retention charge will be levied.
• For cancellations less than 15 days prior to arrival, all cancellations will incur a fee equal to 100% of the total charges for all cancelled rooms.
• In case of early check out, retention will be charged for nights booked, now being released due to the early check out.
• Guests with valid reservations who do not arrive on the booked date will be considered as non-Arrivals and the applicable room will be charged a 100% cancellation fee for each night reserved. If the guest does not arrive by 11:00am on the following day, the room will be released for the entire length of stay.

Confirmation and Payment Policy:

• A 50% deposit in advance, or a work order is required to confirm your booking.
• Cheques must be issued at least 5 days before the program.
• Confirmation must be made in writing only.
• The venue will finally be provided upon the availability basis.
• All payment must be made in full at end of event by cash or credit card.

CANCELLATION POLICY:

• 30 days prior to event date: No charge
• 21 days prior to event date: 50% will be charged of the total venue bill
• 14 days prior to event date: 75% will be charged of the total venue bill
• 07 days prior to event date: 100% will be charged of the total venue bill
• Less than 48 hours prior to event date: 50% will be charged of the total bill